TRAINING & CONSULTANCY PROGRAMMES are designed following determination of the specific needs of the client. We need to begin by creating a detailed explicit statement of exactly what problem needs to be addressed. 

Training is presented by two or three trainers, usually as courses usually having a maximum number of 12 participants. Our experience includes private and public sectors in UK and abroad.

7 WORDS shows how to recognise the seven essential components that are to be found in any interaction. They are explained by the 7 primary words, NO, HELLO, THANKS, GOODBYE, PLEASE , SORRY and YES. A person using the system becomes much clearer, a better communicator, more focused and decisive, able to understand situations and relate to people much more effectively, so create solutions more incisively and elegantly.

The very simplicity of the core idea is central to our understanding of what works. 
IT specialists know about this: KISS..."Keep it simple stupid!"

Basically: 

• If you don't know what's wrong, you can't fix it - first step Diagnosis
  
• There are 7 things to get right in every situation - all 7 are necessary, and together sufficient

The 7 things:

1. Definition of problem
   
2. Considering options
3. Evaluation of preferences
4. Decision
5. Clear Goals
6. Respecting Feedback
7. Response to Opportunity

We suggest that are three basic areas of management and our courses are tailored for these applications: 

• Meetings
• Decisions
• Project Management

§      Failure to define a problem is the most common reason for not finding a solution

§      Without changing how we think, how can we expect to get different results?

§      As soon as we put our hearts into anything, something special unfolds

§      Masterful management requires us to expect - and deal well with - the unexpected

§      There are only two basic attitudes of perception – trust or suspicion

§      The best feedback is our mistakes

§      Ability to read signs of change and respond immediately is a survival requirement